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已購買沒收到授權信

我在今晚用信用卡購買專業版已確認付款信箱也確認無誤可是一直沒收到授權信請問該如何提共資料調查!!?

Hello, please write us, possibly in English, to contact@esotericsoftware.com and we'll help you solve the issue.

He is saying that he sent payment - and never got the email with his spine key in it.

More of a reason to write to us through his email (: (thank you for translating!)